Quality Initiatives
Leapfrog Group
Joint Commission
Patient Satisfaction
   


Discharged patients who complete the Surveyare entered into a monthly drawing to win $50.


With their permission, our most recent winners:
Anthony Welty, Wahl Clipper Corporation

ECOH is constantly striving to improve provider quality and, in turn, member satisfaction. As part of our dedication to improving your healthcare experience, we have implemented a survey program to help us assess the quality of care received from our providers, as well as your overall level of satisfaction with those providers.

Our first initiative involves hospital inpatient experiences. Questions are scored from 1 - 5, with 5 being the best score.
Below are the results for 10/1/2006 - 10/31/2007.

 

Illinois

  CGH Medical Center Freeport Memorial Hospital  KSB Hospital Rockford Memorial Hospital Saint Anthony Medical Center Swedish American Hospital
# of Responses 47 29 56 102 76 218
1. Overall quality of care and services you received from hospital 4.15 4.41 4.52 4.25 4.36 4.29
2. Cleanliness, comfort, lighting, temperature of hospital room 4.26 4.17 4.29 3.99 4.37 4.18
3. Overall response to your concerns/complaints during your stay 3.96 4.38 4.52 4.30 4.30 4.20
4. Level of respect shown to you by medical staff 4.36 4.52 4.59 4.46 4.53 4.39
5. Teamwork of the hospital staff who handled your care 4.17 4.28 4.54 4.41 4.42 4.33
6. How well medical staff explained tests, treatments and what to expect 4.19 4.45 4.50 4.27 4.33 4.22
7. Medical staff included you in medical decisions regarding your care 4.26 4.31 4.55 4.25 4.29 4.19
8. How well your pain was controlled 4.11 4.48 4.48 4.30 4.38 4.37
9. How clearly and completely you were told what to do and expect when you left the hospital 4.28 4.10 4.55 4.23 4.24 4.19
10. Overall medical treatment outcome 4.17 4.41 4.61 4.36 4.43 4.30
Average for Hospital 4.19 4.35 4.51 4.28 4.36 4.27
Would you recommend this hospital to family and friends? 96% - Yes 100% - Yes 98% - Yes 97% - Yes 99% - Yes 96% - Yes


Wisconsin

  Beloit Memorial Hospital University of Wisconsin  
# of Responses 32 48
1. Overall quality of care and services you received from hospital 4.41 4.71
2. Cleanliness, comfort, lighting, temperature of hospital room 4.31 4.56
3. Overall response to your concerns/complaints during your stay 4.44 4.73
4. Level of respect shown to you by medical staff 4.56 4.85
5. Teamwork of the hospital staff who handled your care 4.47 4.71
6. How well medical staff explained tests, treatments and what to expect 4.41 4.58
7. Medical staff included you in medical decisions regarding your care 4.50 4.58
8. How well your pain was controlled 4.47 4.73
9. How clearly and completely you were told what to do and expect when you left the hospital 4.28 4.63
10. Overall medical treatment outcome 4.44 4.69
Average for Hospital 4.43 4.68
Would you recommend this hospital to family and friends? 91% - Yes 98% - Yes

 

 

  Edgebrook Court - 1639 N. Alpine Road Rockford, IL 61107 -  815-397-0790   F: 815-397-2790