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Contacts & FAQ's

ECOH Office
Phone: 815-397-0790
Fax: 815-397-2790
admin@ecoh.com

Hines & Associates - Referrals
Phone: 815-397-5395 x3515
Fax: 815-395-8107

 

For Claim Status:

HSI (Health Systems International) Repricing Team
Phone: 800-990-3204
Fax: 815-227-5661


FAQ's


Where do I send Claim Forms?

All ECOH claims (both Network and River Valley) are sent to:


      ECOH CLAIMS
      P.O. BOX 091040
      MILWAUKEE, WI 53209


Who do I contact to determine the status of a claim?


Call the ECOH Repricing Team at 800-990-3204 or fax at 815-227-5661.

You may also check the ECOH Claim Status Web Portal. Please click here for information on how to obtain a Web Portal account.


Who do I contact if a claim was processed incorrectly?


Contact ECOH at 815-397-0790 as the first step. We will determine if the claim was repriced correctly and then may refer you to the appropriate Third Party Administrator.


Who do I contact to submit or determine the status of a referral?

Carrie Wilhelms, URA
Intake Team Leader & ECOH Referrals
Rockford Office
800-670-7718 x 3515
815-395-8107 fax
cwilhelms@hinesassoc.com

Referral forms may be downloaded and printed by clicking here.


Who do I contact for fee schedule rates?


Call the ECOH office at 815-397-0790.


Who do I contact if we have a change of address, tax identification number or have added additional providers to our office?

Fax this information to the attention of the Member Services Director at ECOH at 815-397-2790. Your fax should include the effective date of the change.


  Edgebrook Court - 1639 N. Alpine Road Rockford, IL 61107 -  815-397-0790   F: 815-397-2790